We are not able to guarantee delivery dates. We rely on the United States Postal Service to deliver your packages in a timely fashion, but unfortunately they are not always reliable. All delivery dates are estimates provided by USPS, and we cannot offer refunds or partial refunds for delayed deliveries, even with expedited postage services including Priority or Express mail postage. 

We are not able to offer returns & exchanges. Each bolo tie is assembled on-demand to your size & design specifications when the order is placed. This means we can't practically resell returned bolos to new customers, and we can't reuse the materials. We apologize for any inconvenience and ask for your understanding.